Contact
If you have had a problem with your order we want to be the first to know
It happens rarely, but if something happens, contact us immediately and we will give you a solution either to return the money or send a replacement, at no cost.
The quality of our service comes first, that's why we always talk about the Verbena guarantee.
Contact
You can contact us by sending an e-mail to hola@verbenaflores.com or send us a message to our chat from 9:00 a.m. to 6:00 p.m., Monday to Sunday. Thank you very much for trusting us!
1. How do I know my bouquet is on its way?
You can go to the following link to see the status of your order: https://verbenaflores.com/pages/rastrea-tu-order-1
2. When will my bouquet arrive?
You can choose the delivery date you want and schedule the time every day of the year.
- From 10:00 a.m. to 3:00 p.m.
- From 2:00 p.m. to 6:00 p.m.
- From 4:00 p.m. to 8:00 p.m.
3. Deliveries on the weekend
Currently we have orders every day
4. What if no one is at the delivery point when the delivery man arrives?
We will do our best to get your bouquet delivered. We will call the person who has ordered the bouquet, we will speak with the porters, we will try a second delivery on the same day ...
We will do everything in our power for solve it and the order is delivered.
In case the person is not found or we have to change address, a payment must be made for the forwarding.
5. What if I have a problem with my order?
If you have had a problem with your order, we want to be the first to know. Your experience is the most important thing to us.
You can send an email to: Hola@verbenaflores.com, you can send a message to chet or contact us through social networks, we are here to SERVE YOU.